Terms & Conditions

Overview

These Terms of Use (collectively, the "Terms") apply to visitors who use the "Price Chopper Online Grocery Ordering Service" used to order groceries or other items for delivery from or pickup at one of our Kansas City area stores.

Note: Third-party companies may also provide services such as selection and/or delivery of goods from our facilities. These Terms do not apply to orders fulfilled by a third party or placed through a third party's site or app. If you opt to use such a third-party service, you will be subject to the terms and policies posted by that service provider and we are not responsible for the terms, policies, actions, and inactions of that third-party service provider.

Any visitor to our sites whose access or use is covered by these Terms is referred to as "you" in these Terms. If you are accessing or using our sites on behalf of any person or entity, you represent and warrant that you are authorized to accept these Terms on behalf of such person or entity, and all references to "you" in that context shall mean the person or entity on whose behalf you are accessing and/or using our sites.

Please read these Terms carefully. When you first register for an account ("Account") on one of the sites, such as our online grocery ordering service, you agree to the most recently updated version of these Terms. By doing so, you indicate that you have read, understand, and agree to these Terms. In all other circumstances, by accessing and/or using any of our sites, you agree to be bound by the then-current version of these Terms, which may be updated from time to time. If you do not agree to these Terms, please do not use the sites.

You Must Be 18 Years Old or Older to Order.

You must be age 18 or older and a resident of the United States in order to use the Price Chopper Online Grocery Ordering Service; provided, however, that you must be 21 or older to accept delivery/pickup of any alcoholic beverages, tobacco, and/or other age-restricted products.
You Must Create an Account to use the Online Grocery Ordering Service.

You may be required to create an account through one of our websites or mobile apps to use the services we offer. When you create an account, you must provide us with certain information about you and create a password. You agree to provide us with accurate and complete information requested in the registration process, and to inform us of any updates to such information on an ongoing basis to keep it accurate and complete. You agree that you will not impersonate any other person, set up multiple accounts, or use your account(s) in any way that circumvents limits on offers, discounts, promotions, or coupons, and that we may terminate any account we believe has engaged in such activities. You agree to keep your password confidential and not share it with anybody else.

During the registration process, you may be asked to provide information (or confirm information that auto-fills) about your participation in Price Chopper loyalty programs, such as whether you have a REWARDS card or telephone number you already use in-store to receive product price discounts or accrue rewards program benefits. If this information is provided during the registration process, any loyalty benefits that you may earn on orders placed online, such as REWARDS points that can be redeemed for gas or groceries, or discount offers based on your shopping behavior, typically will be available when using that Price Chopper loyalty program card or telephone number in-store and vice-versa. If you are participating in an existing Price Chopper loyalty program at the time you register for an account in the Online Grocery Ordering Service, but such information is not filled in, the Online Grocery Ordering Service will assign the account a virtual loyalty program card number. This virtual loyalty program card number will enable you to receive product price discounts available to participants in the Price Chopper loyalty program if and when those discounts are provided through the Online Grocery Ordering Service. However, other benefits that may be earned for orders placed online, such as rewards points ordinarily redeemable for grocery or gas rewards, will not be available when using your existing Price Chopper loyalty program number in-store.
Placing an order via our online grocery shopping website
1. Minimum purchase amount. The minimum purchase amount shown in the Online Grocery Ordering Service must be met to place an order. The minimum purchase amount is shown as the "Subtotal,” and is the sum total of the order calculated from the quantities and online prices for the products selected but excluding all other charges and discounts, such as any applicable taxes, service or delivery fees, promotional discounts not reflected in the online prices for the products.
2. Limited quantities. We reserve the right to limit the quantity of any particular product ordered at our discretion, including without limitation, due to inventory control or other reasons. Product availability is subject to the inventory on hand and may vary by location or change without notice.
3. Payment agreement. By submitting an order via Price Chopper’s Online Grocery Ordering Service, you offer to purchase the product(s) specified in your order. We will send you an electronic confirmation that your order has been received and the offer accepted, subject to our final confirmation of product availability and price; however, we also reserve the right to cancel your order, in whole or in part, at any time in our sole discretion, and to refuse to provide delivery/pickup service for any order, in whole or in part. Subject to the foregoing, if your order is accepted by Price Chopper, and not canceled prior to delivery, Price Chopper will provide the product(s) ordered in return for your payment and deliver the ordered product(s) to the delivery address or pickup location you designate in your order, subject to the provisions of these Terms.
4. Payment methods. You must select one of the payment methods identified on the Price Chopper Online Grocery Ordering Service and provide accurate and complete information in order for us to charge your payment method for orders you place. By providing payment card information, you consent to and authorize storage of your card data (Name, Credit Card number, Expiration Date) for purposes of future online transactions, all transactions made via the Site, and the company charging your selected payment method in the amount of each such transaction. Order processing will not occur until authorized. You represent and warrant to Price Chopper that your use of your selected payment method is authorized and legal. It is your responsibility to promptly notify your bank, financial institution, or other responsible parties of any changes to your billing information, or the loss, theft, or unauthorized use of your payment method. You are responsible for updating your payment information with Price Chopper whenever it is no longer current/accurate. When processing credit card payments, we may run a temporary pre-authorization charge that will not be completed and will be removed from your card in accordance with the terms of your issuing bank.
5. Estimated order total. The dollar amount displayed prior to order completion is only an estimate, based on the products selected and prices at the time of order, and estimated weights for certain products in your order, as adjusted by some (but not all) potentially applicable additional charges and fees and potentially applicable discounts and other deductions (collectively, the "Estimated Total"). The actual amount that you will be charged for the order will be based on the prices, charges, fees, offers, promotions, programs, coupons, discounts, and deductions applicable to the order on the day and time that the order is sourced and processed, except for service and delivery fees, which will be set and included when the order is placed or modified (collectively, the "Final Total"). The Final Total cannot be determined until the day and time the order is sourced and processed for multiple reasons, including without limitation: (i) the availability of the products selected and the need to substitute differently priced products cannot be confirmed until the day and time that they are prepared for delivery/pickup, (ii) product weights and prices, as well as available promotions, may vary between the date you submit the order and the date and time that the order is prepared for delivery/pickup, and (iii) certain charges, such as any applicable taxes cannot be determined until the order is prepared for delivery/pickup. In addition, even though we make an effort to describe and display our products and services accurately on our websites and apps, products may be mispriced, described inaccurately, or unavailable. We may experience a delay in updating information on these in our advertising on the properties. The Final Total that you will be charged for your order upon sourcing and processing likely will not equal exactly the Estimated Total.
6. Final payment. Your payment of the Final Total amount for each order, including all applicable fees, taxes, and charges, will be charged as part of the order sourcing and processing procedure, but in any event, is due no later than when the order is delivered or picked up. Price Chopper will charge the Final Total amount for the order to the payment method you selected during the order submission process. You authorize Price Chopper to make and collect such payment and charge. You acknowledge that if we cannot collect the charge for any reason, we may elect to turn the matter over to a collection agency.
7. Changing or canceling your order. Typically, you may cancel or change your order up until the date and time noted in the Online Grocery Ordering Service. This ability may be suspended during times of high volume or for other reasons to facilitate the proper functioning of the Online Grocery Ordering Service and our business operations. All times listed are in the Central Standard time zone, regardless of the time zone you might be in when placing the order. Please note that changing your delivery/pickup date, if allowed, may affect product prices and availability, as well as the availability of certain offers, discounts, and promotions.
8. Communication. By placing an order, you agree to receive updates from Price Chopper or a third party related to the status of your order via email, phone call, or SMS/text. Messaging and data rates may apply.
Product pricing, fees, and other charges
1. Online prices. Prices for some products you order for delivery or pickup through the Online Grocery Ordering Service may be greater than or less than the prices for such products in our physical stores. Pricing may differ depending on the fulfillment method you select, e.g., delivery, pickup, rush delivery. For products sold by weight, a representative cost per unit may be used to calculate the Estimated Total. The actual cost will be determined when the order is prepared for pickup or delivery and that cost will be reflected in the Final Total, which may be higher or lower than the estimate. Products offered with a price discount for participants in Price Chopper Loyalty Programs (such as the REWARDS program) online may differ from products offered with such a price discount in our physical stores.
2. Delivery fees. Price Chopper charges a non-refundable delivery fee on all delivery orders through our Online Grocery Ordering Service, unless expressly stated with a particular order, which will be included in both the Estimated Total for your order and the Final Total charged for that order. From time to time we waive or provide discounts off our regular delivery fees for certain delivery times, which you may obtain by selecting such a delivery time. We may also make other discounts available in certain locations via a promo code, in which case, you must enter the required promo code when you place your order and your order must meet any conditions of the offer, such as a minimum purchase amount. Service fees still apply. The delivery fee does not constitute a tip to the delivery person.
3. Service fees. We charge a non-refundable service fee on all delivery/pickup orders through the Online Grocery Ordering Service, which will be included in both the Estimated Total and the Final Total for the order. A service fee helps operate our in-store processes for picking and preparing online orders, as well as operate our online processes and platforms. The service fee does not constitute a tip to the delivery person.
4. Taxes. In addition to the fees and charges stated above, all government fees and taxes, that apply to your order will be included in the Final Total amount.
5. Tax-Exempt Orders. The Online Grocery Ordering Service cannot verify documentation that certain organizations may normally present during in-store transactions to avoid the collection of sales tax due to their nonprofit nature.
6. Price changes. Please note that product prices are subject to change without notice and may vary by store location.
7. Fee changes. Price Chopper reserves the right to add, delete or change any fees or other charges applicable to the Online Grocery Ordering Service at any time.
Promotional Offers and Coupons
1. Promotional Offers. Discounts available through some, but not all, promotional offers will appear in your Estimated Total at checkout. However, all discounts for which your order is eligible will be reflected in the Final Total for such an order. To be eligible for promotions that require the entry of a promo code, you must have entered the applicable promo code. To be eligible for promotions that require a minimum purchase amount, you must have met the minimum purchase amount. Note that some items are excluded from the calculation of the minimum purchase, such as alcoholic beverages and tobacco. All promotional offers are valid through their stated expiration dates, may be limited to specific quantities, are valid while supplies last and are limited to quantities on hand. You agree to abide by the terms and conditions of any promotional offer and acknowledge that circumvention of the terms and conditions of any such offer (including without limitation, opening multiple accounts) constitutes an unauthorized or fraudulent activity. You will be liable for damages caused by any such unauthorized or fraudulent act, and Price Chopper reserves the right to charge the payment method in your account an amount equal to such damages.
2. Coupons. Price Chopper does not accept printed coupons for orders through our Online Grocery Ordering Service. We do accept digital offers that you have uploaded to your Price Chopper loyalty account through www.mypricechopper.com and/or the Price Chopper mobile apps. Digital coupons other than ones obtained through our sites may not be used in the Online Grocery Ordering Service. Applicable digital coupons will be applied to your order on the day of delivery/pickup, provided you provided or confirmed information about your participation in the loyalty program when you registered for your account or through Customer Support. For questions or assistance regarding Company Loyalty Programs when using the Online Grocery Ordering Service, contact Customer Support line (877) 233-9072 Monday-Friday from 9 am-5 pm.
3. Variations in Availability of Promotional Offers, Coupons, Etc. Offers, promotions, programs, coupons, discounts, and deductions applicable to product purchases at our physical stores in some cases may not apply to orders through the Online Grocery Ordering Service, and vice versa. Similarly, some promotions, discounts, and offers are valid in a limited geographic area and the store fulfilling your order may not fall within the applicable zone, in which case, you will not receive affected promotions, discounts, or offers.
Delivery and Pickup Options

In locations where delivery or pickup service is offered, one or more fulfillment options may be available. The fulfillment options that are available to you will be displayed in the Online Grocery Ordering Service. We may add or discontinue delivery and/or pickup services at any time, with or without notice.
1. Delivery and Pickup Service Times. Available delivery or pickup dates and times, and associated fees, delivery/pickup offers, and promotions will be shown during the ordering and checkout process. Times are available on a first-come, first-served basis.
2. Ordering Deadlines. The date and time by which you must place your order for the type of service and delivery/pickup time you have selected will be shown in the Online Ordering Grocery Service. Note that cut-off times for different fulfillment methods, for example, delivery, pick up, rush delivery, may differ. All times are listed in the Central Standard time zone for your specified delivery or pickup location, regardless of the time zone you might be in when placing the order.
3. Responsibility for Delivery Address. We will deliver your order to a single delivery location you designate that is within the applicable delivery zone serviced by Price Chopper. You are responsible for verifying that the delivery address is correct, current, and accessible to our delivery drivers. We have no liability for orders that cannot be delivered due to address error or inaccessibility.
4. Picking Up a Pickup Order. Your order confirmation will include instructions about where to go to pick up your order. Plan to pick your order up at your selected time on the day it is ready for pickup. Any pickup orders not claimed by 8:00 pm local time on the day they are ready for pickup will be canceled and the products restocked. We reserve the right to charge a restocking fee for orders that are restocked. We reserve the right to request that valid (non-expired, government-issued) photo identification and/or the credit card used to place the applicable order be presented to the store attendant upon arrival at the designated pickup location for verification purposes.
5. Receiving a Delivery or Pickup Order. Someone over the age of 18 must be present to accept delivery or pickup orders. If your order contains alcoholic beverages, tobacco, and/or other age-restricted Products, someone over the age of 21 must be present to accept and/or sign for delivery or pickup. Valid (non-expired, government-issued) identification confirming the identity and age of the person accepting and signing for the delivery or pickup order will be required, regardless of age, where age-restricted products are in the order. The products will be retained by the delivery driver or by the store attendant for pickup orders unless someone over the required minimum age is at the delivery address when the delivery or pickup is attempted. You may contact our Customer Support line toll-free at (877) 233-9072 to arrange for re-delivery or to reschedule pickup of any products retained in accordance with the foregoing. Please note that we may charge you an additional fee, or we may elect not to fulfill your request and cancel the order for the products retained. We reserve the right to charge a restocking fee for orders that are restocked.
6. Responsibility for Items After Delivery or Pickup. Price Chopper is not responsible for the products in your order once they are picked up or delivered, including without limitation, for any theft, spoilage, or damage. To maintain the integrity of products after pickup or delivery, we recommend that you refrigerate or freeze perishable products within one hour of pickup or delivery.
7. Inclement Weather or Unforeseen Complications. In the case of inclement weather or unforeseen delivery or pickup complications, it may be necessary to make adjustments to our delivery or pickup schedule which cause us to suspend chosen delivery or pickup dates and times. If there will be a significant delay in delivering or preparing your order for pickup, we may (but are not obligated to) call, email, or text you to let you know the status of your order. If your designated delivery location is inaccessible on the date and time specified for delivery (such as due to a street closure or other complications), we will provide you with a full refund of your order.
8. No Order Additions Upon Delivery or Pickup. Neither our delivery drivers nor store attendants assisting you with your pickup order are able to supply, retrieve, or purchase on your behalf any products that you did not order when placing your order.
Unfilled or Partially Filled Orders.
1. No Liability. Please note that Price Chopper is not liable to you or to any other person or entity on whose behalf you place an order if we are unable or unwilling to supply a particular product or quantity, in whole or in part, in your order.
2. Product Availability; Substitutions. Availability of any product is subject to change at any time without notice and we cannot confirm the availability of a product until after your order is placed. In the event any product you have ordered is unavailable, we may elect to complete and fill the remainder of your order in accordance with your substitution preference selected at the time you placed (or modified) your order. Your receipt will indicate if substitutions are made. You will not be charged for products unavailable at the time of delivery or pickup. If the products you paid for are missing from your order, you will be refunded according to the terms of subsection (c) below. For any substitutions that you do receive, if you are not satisfied with the substituted product, you can return it for a full refund with the driver or by contacting our Customer Support line toll-free at (877) 233-9072 within seven days after the date of your order delivery or pickup of the substituted product. Price Chopper is not obligated to deliver products that are unavailable at the time of delivery or pickup or return to deliver products or make products available for pickup that were missing from an order.
3. Missing Products. If any product in your order you have paid for is missing from the products received, you have 48 hours from the time of delivery or pickup to contact our Customer Support line toll-free at (877) 233-9072 for a full refund of the amount charged for such product, which will be issued to the payment method used to place the order or at your option, as a credit on account that will be applied to your next order. Refunds may not be given for any products missing from your order after the expiration of the 48-hour window.
4. No Returns of Certain Products. Certain products, such as alcoholic beverages, tobacco, and/or other age-restricted products, as well as baby formula, cannot be returned or refunded once you have accepted them.
5. No Rain Checks. All products available through our Online Grocery Ordering Service are limited to quantities on hand. We do not issue rain checks through the Online Grocery Ordering Service or accept rain checks issued by any of our physical stores (or the physical stores of any of our affiliated companies) for any products ordered through the Online Grocery Ordering Service.
Online Grocery Ordering Service Satisfaction Guarantee.
1. Satisfaction Guarantee – Products. If you are not satisfied, for any reason, with any product that you purchase through the Online Grocery Ordering Service, you can return it for a full refund so long as you notify the driver upon delivery of your order (or the store attendant upon pickup of your order) or you contact our Customer Support line toll-free at (877) 233-9072 within seven days after the date of your order delivery or pickup of the product (through delivery or pickup). For any such qualifying refund, we will issue a credit to the payment method used to purchase the product. Please note that this satisfaction guarantee does not cover damage caused by improper use, or storage, or accidents after delivery or pickup, or any ordinary wear and tear on durable goods. You may have certain rights under applicable manufacturers' warranties (if any).
2. Satisfaction Guarantee – Delivery/Pickup Service. If you are not satisfied, for any reason, with our delivery or pickup service for a particular order, contact our Customer Support line toll-free at (877) 233-9072 within seven days after the date of the delivery or pickup. At our discretion, we may issue a credit to the payment method used to pay for the order.
Questions or Concerns Regarding the Online Grocery Ordering Service or Your Account.

If you have questions or concerns regarding any of your Online Grocery Ordering Service orders or your account, you can contact our Customer Support line toll-free at (877) 233-9072, between 9:00 am and 5:00 pm (CST) Monday-Friday (except for major holidays and/or other days specified each year), or send us an email via our website Contact Form.