Price Chopper Online Shopping FAQs

General FAQs

How much does it cost to shop online?

Shopping online for pickup is free with an order of $30 or more. 


What are the pickup and delivery hours?

Pickup hours vary by location. Click here for a complete list of hours by store.


What type of payments can I use to order online?

We accept Visa, MasterCard, Discover and American Express credit cards, debit cards that have a Visa or MasterCard logo, and Apple and Google Pay. 


When will my card be charged?

When you place an order, your bank or financial institution puts an authorization hold on your card to confirm the card is valid. Depending on your bank or financial institution, the hold should be released in 3-7 business days. For more information regarding this hold, please contact your bank or financial institution.


Why are prices estimated versus actual?

Your cart reflects the prices of the items that you have chosen online, final prices will reflect the price of each item on the day that your order is picked. The amount that you are actually charged will be adjusted to accommodate the actual weight of any items that are sold by weight, substitutions, out of stock items, rewards, and/or digital coupons that you have loaded to your account and adjustments for items that go on or off-sale between the time they are added to your cart and the day your order is picked.


Do I still earn REWARDS loyalty points when I shop online?

Yes! Your REWARDS points will be automatically added to your account once your order is finalized and will be reflected on your final physical receipt along with your order.


How are my REWARDS offers applied to my online order?

Any digital offers that you have clipped and added to your Price Chopper REWARDS account will be applied at the store when your order is picked, so long as you have used the same account to clip offers as you do when you order online. These savings will be reflected on your final physical receipt when you collect your order.


Can I use coupons when shopping online?

Yes! Digital coupons can be loaded to your Price Chopper REWARDS account and are automatically applied to your order. Coupons and discounts will not be reflected in your online estimated total but will be applied on your final physical receipt at the time of pickup.

Unfortunately, we are not able to accept printed offers or coupons for online orders at this time.


How do I apply promo codes to my online order?

To apply a promo code to your online order, select the “Add a promo code” button during checkout. A pop-up window will appear where you can submit your promo code.


Why can't I find the time slot I need?

Time slots are on a first-come, first-serve basis. If there are no time slots available for the day or time you want, that means the time slots are full. Orders can be placed up to 7 days in advance.


How can I ensure that my personal shopper selects the item I want? 

Our trained personal shoppers will hand-select your online order to ensure that you receive personalized service and quality items. By leaving a note on your order, you can give directions to your shopper about each item. For example, if you like your bananas on the green side or want your avocados ripe enough to eat that day, let us know by leaving a note and we’ll shop according to your preferences.


How do I leave a note on my order?

Notes can be left on specific items or in general for your order during the checkout process.


Can I order alcohol when shopping online?

Alcohol and other age-restricted items are available for pickup in select locations. Orders containing alcohol require a valid government-issued photo I.D. and acceptance and/or signature by someone 21 or older.


How do I update my account information?

While logged in, click on your name in the upper right-hand corner to select “My Account” where you can change settings like your Substitution Preferences, Delivery Addresses, Contact Info, Password, etc. Be sure to select “Save Changes” before exiting.


Store Pickup FAQs

How long do I have to pick up my order, and what happens if I miss my time slot?

Time slots represent windows in which you can schedule a time to pick up your groceries. Arriving within your selected window helps us better meet the needs of our customers. Should you miss your time slot, simply call the store and they will arrange for alternate pick-up times. If your order is not picked up or other arrangements have not been made with the store, we will cancel your order at the end of the business day.  At that time we will issue a refund and restock your items. Refunds can take 3-7 business days depending on your bank or financial institution.


How will I know when my order is ready?

When you place your order, you will select a time slot during which your order can be picked up. Once we have your order ready, you will receive an email notification.


Where do I go to pick up my order?

Park in one of our parking spots specially reserved for online shoppers. When you arrive, follow the instructions in your order confirmation email or call the number on the pickup sign and your personal shopper will bring your groceries to you.


How far in advance can I schedule a pickup time?

You can schedule a time slot up to seven days in advance.


Can someone else collect my Pickup order on my behalf?

Yes, another person can collect your Pickup order for you. They just need to provide a valid ID for any age-restricted items.


What if I need to go inside to shop for extra items at pickup?

No problem! You can shop for your extra items, then let your cashier know that you are ready to have your online order brought to your car.

Product Availability


What if an item I want is not available online?

We try to have all the same products available online that you find at your favorite store – but it doesn’t always happen! Sometimes we’ve missed listing it and sometimes it’s such a unique item that we’re not aware of it. We’d love to hear from you if there’s a product you’d like to see us add to our online offering, please email us at [email protected] 


What if an item I’ve ordered is unavailable in the store?

While we strive to keep all items in stock, an item you’ve selected may occasionally become unavailable. Our Pickup associates are trained to make satisfactory substitutions for out-of-stock items that are as close as possible to your original request.


What does 'Allow Substitutions' mean? 

If you “Allow Substitution”, and an item you have selected is unavailable, your Personal Shopper will select a similar replacement item for you. If you choose not to “Allow Substitutions”, and the product requested is unavailable, you will not receive another product in its place. You will not be charged for the unavailable item.

When you place your order online, you can indicate whether you’d like to allow substitutions. If a substitution is necessary, we’ll make our best effort to replace the item with the item that most closely matches the originally ordered item.


How are weighted items chosen?

For weighted items, such as produce, deli, meat, and seafood, our associates will choose the items that most closely match what you’ve ordered, down to the weight or count.

If you have special instructions (like ripe avocados), please feel free to note them.


How do products stay fresh until my order is ready for pickup?

Perishable items like meat and produce are selected by associates shortly before your scheduled pickup time. Items will be stored for maximum freshness in a refrigerator or freezer, if appropriate. 


What if I'm unhappy with my substituted items?

Your personal shopper will strive to make the best substitutions when needed. For questions related to your order, please contact your store or Customer Service at (877) 233-9072.


How do I save my cart? 
Your cart will be saved automatically if you are signed in. Items will remain in your cart until you purchase them on checkout. No matter where you sign in from, you'll be able to see any items you’ve added to your cart. 

How do I know my order is confirmed? 
You will receive a confirmation email once your order has been received by the system. This will confirm your items ordered and your scheduled delivery or pick-up time. 

Is there a way to easily sort items when I’m ordering? 
You can change how products are displayed by sorting them using the “Filter Results” feature on the left side of page results by Category or Brand. Also, you can sort results by using options on the top right of the results page by Relevance, Brand A-Z, Price Lowest to Highest. 

How do I search for items? 
You can use the website search tool at the top of the website page to find a specific product. Enter a brand name, product name, category, or barcode. 


Changing or Cancelling Orders


How do I cancel an existing order?

If you’d like to cancel a pending order, please sign in and visit “My Orders”. Select the order you’d like to cancel and choose “Cancel Order”.

If you have trouble canceling an order, please contact Customer Service at (877) 233-9072, Monday through Saturday, 8 to 8 CST, and Sunday, 9 to 5 CST.


Can I change my time slot or location for a pending order?

Once you place your order you cannot change your pick-up time or location.


How do I modify a pending order?

After placing your order, you can add or edit items up until the time that your order is picked by our associates.


Where can I find my purchase history?

Log in to your account and visit “My Orders” to review your order history.


Still Need Help?


For questions or comments about online shopping or help resolving a problem with your order, please contact Customer Service at (877) 233-9072 Monday through Saturday, 8 to 8 CST, and Sunday, 9 to 5 CST.